Refund Policy
1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
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Items must be returned within 7 days of delivery.
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Jewelry must be unworn, unused, and in its original packaging.
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Custom, personalized, or final sale items are not eligible for return or refund.
2. How to Start a Return
To begin a return or exchange, please contact us with:
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Your full name
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Order number
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Reason for return
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Photos of the item (if damaged or defective)
You will receive return instructions within 1–2 business days.
3. Refunds
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 5–7 business days.
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Original shipping costs are non-refundable unless the item arrived damaged or defective.
4. Exchanges
If you'd like to exchange an item for a different size, color, or style, please email us with your request. Exchanges are subject to product availability.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item was incorrect or defective upon arrival.
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We recommend using a trackable shipping service, as BYMPTMT is not responsible for lost or damaged return shipments.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos. We will make it right by sending a replacement or issuing a full refund.
7. Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized jewelry
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Gift cards
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Final sale or clearance items
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Earrings (for hygiene reasons)
8. Contact Us
For all return and refund inquiries, please contact us